Refund Policy

Refund Policy

Return Policy

Thank you for choosing Effervescent Botanicals. We stand behind the quality and safety of our organic skincare products. Please review the return and refund terms below.

Eligibility

  • Returns are accepted within 30 days of delivery for unused, unopened products in their original packaging.

  • If an item arrives damaged or defective, please contact us within 7 days of delivery for a replacement or refund.

  • Opened or partially used products are eligible for return only if they are defective or there is a fulfillment error. For hygiene and safety reasons, we cannot accept returns of opened products for reasons of simple change of mind.

  • Gift returns: Items purchased as gifts may be returned with proof of purchase. Refunds for gift purchases will be issued to the original purchaser; if you are the recipient, we can provide store credit upon verification.

How to Return

  1. Contact our customer support at returns@effervescentbotanicals.com with your order number, the product name(s), reason for return, and photos if the item is damaged or defective.

  2. You will receive a return authorization and instructions within 3 business days.

  3. Pack the item securely in its original packaging. Include the return authorization number inside the package.

  4. Ship the package using a trackable shipping method. The customer is responsible for return shipping costs unless the return is due to our error (damaged/incorrect item). We recommend purchasing shipping insurance for added protection.

Refunds and Exchanges

  • Once we receive and inspect the return, we will notify you of the approval or rejection of your refund/exchange within 5 business days.

  • Approved refunds will be issued to the original payment method within 7–10 business days. Depending on your bank or card issuer, it may take additional time to appear in your account.

  • If you prefer an exchange or store credit, indicate this when you request the return. Store credit will be issued immediately upon approval and does not expire.

Return Shipping Costs and Restocking Fees

  • Return shipping costs are the responsibility of the customer unless the return is due to our error (damaged, defective, or incorrect item).

  • We do not charge restocking fees for eligible returns.

Non-Returnable Items

  • Samples, trial-size items, and products marked “Final Sale” or “Clearance” are not eligible for return.

  • Items returned without prior authorization or without proof of purchase may not be accepted.

International Orders

  • International customers are responsible for return shipping, customs duties, and taxes. Refunds will be issued in U.S. dollars after the returned item is received and inspected. Original and return shipping costs, duties, and taxes are non-refundable unless the return is due to our error.

Cancellations

  • Orders may be canceled within 24 hours of placement. After 24 hours, we may have already processed or shipped your order; please follow the return process above if cancellation is not possible.

Questions For questions about returns, exchanges, or refunds, contact customer support at:

We reserve the right to update this policy. The version in effect at the time of purchase applies.